We’re hiring a Customer Service Manager for a growing manufacturing company located in Burlington County, NJ!
- Interact with customers and sales team on a daily basis
- Generate quotes, process orders, provide updates on orders, schedule field service and support all other questions
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Oversee, recruit and train the customer service team
- On-board and train new employees
- Create and implement an effective customer loyalty program
- 5+ years of experience in customer service
- 2+ years of supervisory experience preferred
- Bachelor’s Degree in Business Administration or a related field preferred
- Manufacturing industry experience required
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite
Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.