Client Services

Boston, MA

Responsibilities

 

  • Educate, guide and support customers and patients regarding the client’s products and services.
  • Create and maintain a helpful link between external customers and internal operations, while maintaining a positive and professional image through communication via phone and e-mail.
  • Successfully manage high volumes of client-facing exchanges and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
  • Use problem solving skills to generate and offer solutions to customer issues of varied complexity.
  • Guarantee the successful transmission of the client’s patient reports and other testing status updates via fax and secure e-mail.

 

Requirements

 

  • Minimum Bachelor’s degree required
  • Ability to communicate effectively and follow written and verbal instructions.
  • Ability to understand and communicate scientific or technical information
  • Must be able to handle multiple tasks and work in a fast-paced environment.
  • Strong phone skills or call center experience.

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/6/2019
Salary $20.00/hr






(2MB Max; allowed file formats: doc, docx, pdf, pptx, txt)



characters left