Client Services Manager

Stamford, CT

Responsibilities

 

  • Partner with Event Sales Organization to drive account retention, satisfaction and growth
  • Serve as primary point of contact for exhibitor clients as it relates to maximizing event participation
  • Cultivate and expand existing business relationships through frequent communications and regular client interactions to understand client organization’s objectives
  • Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
  • Understand account renewal plans and focus on services that will promote the plan objectives
  • Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up
  • Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
  • Constant evaluation of the client experience allowing for improved processes and actions
  • Join Event Sales AE’s on client calls and visits, as needed, to secure new prospects, renew current clients and promote contract retention and growth
  • Measurable positive impact on retention and client satisfaction
  • Flawless client experience resulting in unprecedented return on investment
  • Deliver quality service during every client interaction while developing deeper knowledge of client key initiatives
  • Ability to quickly identify and asses client needs and objectives
  • Demonstrates collaborative partnerships with sales colleagues, operations, product management, and other business units to best serve the client relationship
  • Client Partners (Exhibitors participating in Gartner events)
  • Gartner Sales AE (Internal partners on client accounts)

 

Requirements

 

  • Bachelors degree or higher
  • 3-5 years’ experience in a fast paced and agile customer service environment
  • Understanding of events industry
  • Strong interpersonal and relationship building skills; strong team player
  • Superior written and verbal communication skills; including presentation and facilitation skill sets
  • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 5/21/2019
Salary $21.84/hr






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