Client Retention Manager

New York, NY

Responsibilities

 

  • Use a consultative method with clients using needs analysis to detect pain points, describe strategic proposals and match the company’s market research products accordingly
  • Field and satisfy incoming queries, issues and day to day needs of your clients as they arise
  • Identify at risk Clients, and work with Management to develop and execute action plans to secure renewal and prospect opportunities for development within existing account
  • Project manage customer implementation by working closely with internal Departments such as Sales, Production, Marketing, and IT as needed.
  • Drive usage and adoption throughout client organizations through the adoption of product features and mobilization of key stakeholder groups to maximize the customer’s goals
  • Advocate for the ongoing needs and goals of the client internally – gathering feedback from customers and understanding where they are now, and how we may help them achieve goals.
  • Drive recurring revenue by demonstrating sustainable value for customers and fostering long-term relationships with the company across renewal cycles

 

Requirements

 

  • 5 years+ experience in Customer Success, Sales, Client Relationship Management, or Account Management required
  • Proven experience in managing complex revenue opportunities, and the ability to drive opportunities with multiple stakeholders forward
  • Ability to engage with clients across a variety of industries and backgrounds
  • Ability to travel to customer locations (5-10%)
  • Working knowledge of MS Excel, PowerPoint and Word

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 10/30/2019
Salary $55,000 - $60,000 + bonus






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