Center Counselor

New York, NY



  • Offer evidence-informed data and referral, brief supportive counseling, crisis intervention and suicide prevention provision to callers and/or chat/text visitors who are in emotional distress.
  • Conduct assessments in accordance to program policies & procedures.
  • Make use of resource referral database to deliver information and referral assistance to callers looking for mental health and substance abuse services.
  • Manage interactions to guarantee suitable level of support is provided in efficient manner.
  • Follow policies & procedures for each service offered by program.
  • Accurately and efficiently document client interactions.
  • Meet or surpass established key performance indicator goals.
  • Utilize telephone, SMS texting, and/or web chat to interact with clients.




  • Bachelor’s Degree in Psychology, Social Work or related field required.
  • Experience working in Healthcare Contact Center and/or in Mental Health Counseling strongly preferred.
  • Must be comfortable working independently and as part of a team in a collegial group environment.
  • National Provider Identification number required by date of hire; instructions for securing NPI number will be provided.
  • Fluency in the English language, both oral and written.
  • Fluency in the Spanish language and/or Cantonese & Mandarin languages (oral required, written optional) preferred.
  • Courteous, empathic, and professional manner.
  • Motivational interviewing.
  • Active listening skills to establish working alliance with callers and/or chat/text visitors.
  • Efficiency with information-gathering and problem-solving to facilitate resolution of inquiries.
  • Efficiency with balancing pace and flow of conversation and call time





Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 7/1/2020
Salary $21.00/hr

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