Call Center Representative

Jacksonville FL

We are looking for several Customer Service Representatives in Jacksonville. Previous experience working in a call center is required.

 

Responsibilities

 

  • Customer Service Representative work under direct supervision in a call center environment.
  • Handle member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues.
  • Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

 

Requirements

 

  • Minimum 1 year experience taking in bound/out bound customer calls.
  • 1 year prior claims and or customer service experience preferred.
  • Prior experience in the healthcare or managed care industry preferred.
  • Minimum 45 wpm typing skill preferred.
  • Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
  • Ability to use PC applications in a MS Windows based.

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 10/23/2019
Salary $16.00/hr






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