Call Center Representative (Cardiology)

Boston, MA

 

Responsibilities

 

  • Answers, assesses and handles a high volume of calls in a professional fashion. Uses and sticks to the phone scripts and standards for triaging calls. Asks suitable questions and uses standalone judgment within the scope of knowledge and authority to ascertain the type of appointment, appropriate Provider and urgency needed.
  • Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patient’s demographic information and transfers to registration for update as needed.
  • Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.

 

 

Requirements

 

  • High School diploma or GED necessary. Associates degree preferred.
  • 3-5 years related work experience required
  • Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  • Call Center and/or telephone customer service experience.
  • Strong typing skills 40+wpm. Knowledge of medical terminology

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

 

Date Posted 1/14/2020
Salary $16.00/hr






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