Application Engineer

New York, NY

Responsibilities

 

  • Help prospects/consumers during preliminary product implementation: arrangement of the appliance, inserting of the software on the servers, primary training, and more.
  • Operate as the key technical point of contact for customers. This includes performing tasks such as collecting and evaluating incidents to identify root cause of the problem and providing in-depth technical support.
  • Support and assist customers in their development using and integrating the C++ API with market data and trading applications.
  • Develop, test, maintain and support a library of script to assist customers in configuration, monitoring and troubleshooting of the appliance and surrounding systems.
  • Design and document processes related to customer support, test and acceptance processes. Write customer facing support documentation.
  • Identify potential enhancements to the product portfolio.
  • Work with the sales team to market, promote and sell products; participate in marketing events to promote brand.
  • Stay abreast of the latest market data processing technology by reading industry specific web sites and participating/attending industry/trade exhibitions and conferences.

 

Requirements

 

  • Three plus years of experience working in a technology role in a customer-facing job
  • 1-2-years’ development experience preferred
  • Bachelor’s degree in Computer Science, Electrical Engineering, or another correlated field
  • Strong experience with troubleshooting systems and applications in complex environments
  • Ability to work independently and self-manage competing priorities
  • Strong understanding and experience of Linux, Scripting language and C/C++.
  • Strong understanding of networking (multicast, TCP/UDP, routing…).
  • Experience with software or hardware development specially with full development lifecycle
  • Understanding of operating systems internals including kernel fundamentals
  • Experience working within the trading industry preferred
  • Experience with low latency market data feed protocols (ITCH, XDP…), order execution protocols, ticker plant technology and API (such as Thomson Reuters, Activ, WOMBAT, Exegy…)

 

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/24/2020
Salary $100,000 - $120,000 + bonus






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