Technical Support Analyst

New York, NY

Seeking an experienced Technology Specialist in our New York office to become part of the IT Team

 

Responsibilities

  • Providing level 1 and level 2 support to end users
  • This includes responding to requests for technical assistance in person, via phone, electronically
  • Diagnosing and resolving technical hardware and software and cloud services issues
  • Researching questions using available information resources
  • Advising users on appropriate action
  • Follow standard help desk procedures
  • Document help desk interactions and resolutions
  • Maintain technology proficiency standards as required for the systems to be supported

 

Qualifications

  • Bachelor’s degree or equivalent work experience
  • Minimum 2+ years of related technical support experienced
  • Minimum of 3+ years of experience providing face to face (vs. phone) end user technical support
  • Strong interpersonal skills and genuinely enjoy helping others
  • Excellent written and oral communication skills including the ability to effectively communicate IT issues and solutions to employees, management and other IT team members in simplified terms
  • Ability to work independently, in a service role and maintain a high sense of urgency with respect to responsibilities
  • Willingness to work in a SLA based environment
  • Experience working with in the financial services industry preferable

 

Software/Technology Qualifications

  • IT tracking request systems
  • Scripting language
  • LogMeIn remote desktop management software
  • Avaya Phone System Administration and Voicemail Administration
  • Mozy Pro
  • Webroot
  • Salesforce
  • Okta
  • Maas360

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 5/21/2017
Salary $80,000 - $100,000 + Bonus






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