Senior Support Engineer

New York, NY

Our client is a billion-dollar consulting firm seeking a Senior Support Engineer.

 

Responsibilities

  • Identify & resolve problems for users of personal computer software and hardware, network, the Internet etc.
  • Provide one-on-one end-user problem resolution over the phone.
  • Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals.
  • Administer mobile devices using Mobile Iron and act as main point of contact with mobile device vendor for all technical issues.
  • As a point of escalation, diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail, Internet, VPN, and local-area network access problems.
  • Must be proficient at troubleshooting iPhone and mobile broadband cards from a variety of carriers.
  • Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Act as subject matter expert and be responsible for various products within IT.

 

Qualifications

  • Experience with MobileIron and iPhone technologies
  • 6+ years’ experience in a similar position
  • Strong experience with Microsoft Office 2010/2016/O365, Outlook, Desktop and Laptop PC’s, Windows 7/10, relevant software, printers and networking
  • Certification in at least one technical product set would be preferred. (MCSE/MCSA etc).
  • Knowledge and experience of customer service practices, beneficial to have worked in an ITIL based environment
  • ServiceNow experience highly beneficial

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/26/2017
Salary $70,000 - $75,000






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