Help Desk Technician

Dallas, TX

 

We are representing a Help Desk Technician position for a Management Consulting Firm in Dallas, TX

 

 

 

Responsibilities

 

 

 

  • Identify, diagnose, and resolve problems for staff using IT equipment; timely resolution or escalation of more complex issues
  • Escalate requests as necessary and contact third-party vendors for warranty service repair
  • Efficient communication of solutions to our clients
  • Provide one-on-one end-user problem resolution over the phone or by email
  • Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals
  • Administer mobile technology (not limited to) iOS and Mobile Iron
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail,
  • Internet, VPN, and local-area network access problems
  • Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements
  • Active involvement in IT department and its projects. Provide feedback/ideas as appropriate
  • Additional duties as identified

 

 

 

Qualifications

 

 

 

  • Minimum 1 -2 years of experience in a similar position, including internships
  • Experience with Exchange ActiveSync
  • Experience with Microsoft Office 2007/2010, Outlook, Desktop and Laptop PC’s, Windows 7, relevant software, printers and networking
  • Certification in at least one technical product set would be preferred (MCSE etc.)
  • Knowledge and experience of customer service practices; beneficial to have worked in an ITIL based environment
  • Highly effective interpersonal skills
  • Demonstrated skill in problem analysis and resolution
  • Dependable with strong customer service skills
  • Strong verbal and written communication skills
  • Good planning and organizational skills with high level attention to detail
  • Tolerant of high stress situations in a fast paced environment
  • Willing to learn and adaptable with a “can do” attitude
  • Fluent in English; other languages useful
  • Must be able to work full time in an office environment and be physically able to sit/stand at a computer and
  • work in front of a computer screen for significant portions of the work day

 

 

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 4/12/2018
Salary $20hr- $25hr






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