Desktop Support Technician

New York, NY

We are representing a Desktop Support Technician for an Alternative Investment firm in NYC.


  • The ideal candidate will be proactive and reliable, and has strong troubleshooting skills.
  • Candidate must have excellent interpersonal, communication and customer services skills and two to four years of support experience.
  • Candidate will have the opportunity to learn and be mentored by the Director of IT to further their infrastructure knowledge.


Job Responsibilities include, but are not limited to below


  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Run diagnostic problems to resolve problems;
  • Report significant and recurring issues to the IT management;
  • Manage desk moves and changes;
  • Build workstations using custom images as needed;
  • Adhere to all IT security policies and assist in enforcing and monitoring IT security policies;
  • Assist in various projects and other duties as assigned


Desired Skills & Experience


  • Strong process, time management and organizational skills.
  • Bachelor’s degree in Computer Science, Computer Engineering or a related field.
  • A minimum of 2 years’ experience in a desktop support role is required.Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • HVAC and UPS knowledge a plus.



Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion

Date Posted 3/13/2018
Salary $65,000 - $85,000

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