Desktop Support

Santa Monica CA

Our client is seeking a Desktop Support professional located in Santa Monica, CA.

 

Responsibilities

  • Provide technical support for users of desktop hardware and software; users can be in remote locations.
  • Should be able to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
  • Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
  • Track and resolve incidents and requests in an incident management system
  • Work on projects to test and evaluate software and hardware

 

Qualifications

  • Must have financial services experience
  • Bachelor’s Degree preferred
  • Ability to provide technical support to computer users both on the telephone and face-to-face
  • Strong technical knowledge of Windows 7, Microsoft Office 2007/2013 products, Market Data Applications, Blackberry, Citrix, GOOD, Altiris, Cisco VoIP, RSA.
  • Excellent customer services skills. VIP, C-level support
  • Proficiency in troubleshooting desktop computer issues, both hardware and software
  • 3 years’ experience configuring, installing, troubleshooting and repairing printers, PC and laptops

 

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 11/6/2017
Salary Open






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