Customer Service

Quincy, MA

We are working with one of the fastest growing companies in MA to help find top customer service reps.



Job Responsibilities



  • Resolve and input provider/client requests into tracking system according to established guidelines.
  • Provide customer satisfaction to both internal and external customers
  • Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
  • Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors
  • Handle routine customer inquiries and assess call escalation; work with Sr and Team Lead on resolution. Redirect calls as needed.
  • Provide direction to providers, clients and members regarding Network Operations processes as needed.
  • Collaborate, coordinate, and communicate across disciplines and departments.
  • Ensure compliance with HIPAA regulations and requirements.





  • Minimum high school diploma or GED
  • Minimum 1 year customer service experience
  • Call center or telephone experience in similar environment and/or industry desired
  • Communication (written, verbal, listening) organization, telephone, and data entry skills
  • Ability to work a flexible schedule to accommodate phone queues
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
  • Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
  • Ability to work independently as well as part of a team
  • Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.



Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 2/22/2018
Salary Hourly

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