Customer Service Manager

Melville, NY

Our client is seeking a Customer Service Manager located in Long Island.



  • Assumes responsibility for management of customer service to process orders and related data to meet or excess customer’s expectation of processing orders correctly and on time.
  • Initiate and manage new account setup and ship to system files.
  • Enter/Manage all orders submitted via phone calls, internet sites, email, fax or EDI for domestic and international customers.
  • Maintains all customer data changes from vendor guides related to ship to addresses, invoicing requirements and transportation methods.
  • Manage/update contract pricing as required by the sales force.
  • Manage order process including inbound orders, allocation of product to customer requirements and generate deliveries to the warehouse management system.
  • Monitor back orders and coordinate order release with sales and warehouse.
  • Manage return credit process and issue non-product credit and re-billing.



  • College graduate or equivalent.
  • 5+ years of related experience in supervising customer service
  • Excellent understanding of Optical and retail account processes and procedures.
  • Strong personal computer skills and knowledge of Microsoft Office.
  • Experience with online Internet business is a plus.
  • Must have SAP software experience in Sales and Distribution and an understanding of EDI processes.


Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 9/15/2017
Salary $75,000-$90,000

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