Business Analyst

Lexington, MA

We are working with a publicly traded healthcare company and looking for a Systems Support Analyst to provide operational management and support for a clinical’s and financials application. The Systems Support Analyst is responsible for monitoring and analyzing the health of the applications and take appropriate and timely action.



Job Responsibilities



  • Analyze, diagnose, track and resolve various operational and technical issues. Consult with IT product team and other pertinent resources as needed to resolve issues.
  • Communicate and collaborate with other IT staff to ensure a stable infrastructure and that production processing is on schedule. Take the necessary actions, including making recommendations regarding system and process changes, to provide an efficient environment for the business community.
  • Provide analysis to optimize the processing schedule for the applications including creating, updating, and troubleshooting jobs and job streams as well as batch scripts.
  • Identify opportunities for process improvement that would contribute to more accurate and efficient support tasks, an increase in support capacity, and/or more efficient back-end processing.
  • Maintain and document support processes of back-end jobs for the Operations staff.
  • Coordinate and manage application downtime for deployments and system maintenance (e.g. monthly Windows patching).
  • Provide on-call coverage including scheduled work during off-hours.





  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
    Ability to work independently.
  • Knowledge of a relational database (Microsoft Server SQL, Oracle, etc). Knowledge of computer software/programming (Visual Basic, SQL, Microsoft O365, etc). Knowledge of application architecture (hardware and software). Knowledge of system administration (Windows Server 2008/2012)





  • Bachelor’s degree in a technical field such as management information systems, computer science or related field required
  • 4 years’ experience required.


Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

Date Posted 2/22/2018
Salary $ 40 -$45 Hourly

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